About us
Introduction
TERMS and CONDITIONS
About us
Established in 1999, Trialogue (Pty) Ltd is a leading consultancy and publisher,
driving the development and management of knowledge within the sustainability
and corporate social investment arenas. Through our industry handbooks and
specialised consulting services, we strive to be the portal for South Africa’s
CSI and sustainable business practitioners.
Trialogue is part owned by the CIDA Investment Trust (CIT), the beneficiaries of
which are students of CIDA and related educational institutions. Trialogue is
optimistic that its association with CIDA will create opportunities to work with
students, with the educational institutions and with other partners
of CIT.
Use of Site
You may only use this site to browse the content, make
legitimate purchases and shall not use this site for any other purposes,
including without limitation, to make any speculative, false or fraudulent
purchase. This site and the content provided in this site may not be copied,
reproduced, republished, uploaded, posted, transmitted or distributed.
'Deep-linking', 'embedding' or using analogous technology is strictly
prohibited. Unauthorized use of this site and/or the materials contained on this
site may violate applicable copyright, trademark or other intellectual property
laws or other laws.
Disclaimer of Warranty
The contents of this site are provided "as is" without warranty of any kind,
either expressed or implied, including but not limited to warranties of
merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody
connected to this site in any way, from now on collectively called "Providers",
assume no responsibility for errors or omissions in these contents.
The Providers further do not warrant, guarantee or make any representation
regarding the safety, reliability, accuracy, correctness or completeness of
these contents. The Providers shall not be liable for any direct, indirect,
general, special, incidental or consequential damages (including -without
limitation- data loss, lost revenues and lost profit) which may result from the
inability to use or the correct or incorrect use, abuse, or misuse of these
contents, even if the Providers have been informed of the possibilities of such
damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not
allow this disclaimer to take full effect.
Our Rights
We reserve the right to:
1. modify or withdraw, temporarily or permanently, the Website (or any part of)
with or without notice to you and you confirm that we shall not be liable to you
or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the
Website (or any part of) following such change shall be deemed to be your
acceptance of such change. It is your responsibility to check regularly to
determine whether the Conditions have been changed. If you do not agree to any
change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is
subject to change from time to time. You will not be eligible for any
compensation because you cannot use any part of the Website or because of a
failure, suspension or withdrawal of all or part of the Website due to
circumstances beyond our control.
Privacy Policy
We are committed to protecting your privacy. This privacy policy applies to all
the web pages related to this website.
All the information gathered in the online forms on the website is used to
personally identify users that subscribe to this service. The information will
not be used for anything other that which is stated in the Terms & Conditions of
use for this service. None of the information will be sold or made available to
anyone.
The Site may collect certain information about your visit, such as the name of
the Internet service provider and the Internet Protocol (IP) address through
which you access the Internet; the date and time you access the Site; the pages
that you access while at the Site and the Internet address of the Web site from
which you linked directly to our site. This information is used to help improve
the Site, analyze trends, and administer the Site.
We may need to change this policy from time to time in order to address new
issues and reflect changes on our site. We will post those changes here so that
you will always know what information we gather, how we might use that
information, and whether we will disclose that information to anyone. Please
refer back to this policy regularly. If you have any questions or concerns about
our privacy policy, please send us an E-mail.
By using this website, you signify your acceptance of our Privacy Policy. If you
do not agree to this policy, please do not use our site. Your continued use of
the website following the posting of changes to these terms will mean that you
accept those changes.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features
offered. Cookie and tracking technology are useful for gathering information
such as browser type and operating system, tracking the number of visitors to
the Site, and understanding how visitors use the Site. Cookies can also help
customize the Site for visitors. Personal information cannot be collected via
cookies and other tracking technology; however, if you previously provided
personally identifiable information, cookies may be tied to such information.
Aggregate cookie and tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to
other websites or resources. You acknowledge and agree that we are not
responsible for the availability of such external sites or resources, and do not
endorse and are not responsible or liable, directly or indirectly, for the
privacy practices or the content (including misrepresentative or defamatory
content) of such websites, including (without limitation) any advertising,
products or other materials or services on or available from such websites or
resources, nor for any damage, loss or offence caused or alleged to be caused
by, or in connection with, the use of or reliance on any such content, goods or
services available on such external sites or resources.
Product availability
Lead time is dependent on stock availability. Should we have
stock available, orders will be dispatched the same day provided payment is
validated/received before 1400 hours.
Every effort is made to effect shipment of your order timeously
however unforeseen circumstances may cause delays. Should we be faced with such
an occurrence Trialogue (Pty) Ltd will contact you via email and provide a
revised shipping schedule.
Delivery Policy
When you click to make a purchase with us legal obligations
arise and your right to refund of monies charged to your credit card or paid in
any other way agreed by us, are limited by our terms & conditions. You must not
make any purchase through this site unless you understand and agree all our
terms and conditions. Once payment is made for the purchase, it is deemed that
you have read and understood the terms and conditions for such purchase. If you
have any queries please contact us before making any purchase for any service
through this website.
Shipping
SA counter to counter, street delivery (where available) or
door-to-door courier (depending on your selected delivery option).
Please ensure the correct shipping address is provided from the
outset as title and risk will pass to you once the order has left our premises.
Undeliverable packages
Occasionally packages are returned to us undeliverable. Should
this event take place every attempt will
be made to contact you to make arrangements for re-shipment.
Order processing
Order processing will not begin until we receive a confirmed
order and full payment.
Refunds/returns Policy
Should you for any reason wish to cancel your purchase you will
be liable for a 15% handling fee. You must advise us in writing of your
cancellation and any such cancellation must be signed by the person who made the
original purchase. The goods must be returned
to us undamaged in the original packaging within 14 calendar days.
International customers should make use of a courier that
offers:
1. Shipment tracking.
2. Insure your package for safe return and declare the full
value of the shipment failing which loss
or damage will be for your account.
Payment Options and Pricing
All transactions will be processed in South African Rands (ZAR).
Trailogue (Pty) Ltd reserves the right to
change pricing at any time without prior notice.
Credit Card
We
accept MasterCard and Visa credit cards. If you do not have a credit
card please utilise one of the other payment options.
EFT (Electronic Fund
Transfer)
One
of the most widely used ways of sending money online. Once you have selected
your purchase items, select the option to pay via EFT. You will then have to
load Trialogue (Pty) Ltd as a beneficiary on your internet banking and use the
unique order number in the reference line for your payment. This should ensure
speedy processing and delivery of your selected products.
Account Name: Trialogue
Bank:
Standard bank
Branch:
Claremont
Branch Code:
025 109
Account Number: 07258
9191
Direct Deposit
You
may pay for your products through a direct deposit. It’s exactly the same as
doing an EFT payment, except you’ll have to go into your bank and physically
make your direct deposit there. Please fax through your deposit slip to us on
(021) 762 3127 to ensure your payment is confirmed and order shipped as quickly
as possible.
Banking Details:
Account Name: Trialogue
Bank:
Standard bank
Branch:
Claremont
Branch Code:
025 109
Account Number: 07258
9191
For more information about how to order, special order
requirements and other payment options, please contact our Support Team on Fax
(021) 762 3127 or email orders@trialogue.co.za
Security Policy
-
Virtual Card Services process all credit card transactions. All credit card
transactions are
128 bit
Secure Socket Layers
(SSL)
encrypted. The company registration documents and the site's registered domain
name are checked and verified by Thawte, ensuring the
cardholder and merchant that nobody can impersonate VCS to obtain confidential
information.
-
Virtual Card Services is committed to providing secure online services. All
encryption complies with international standards. Encryption is used to protect
the transmission of personal information when completing online transactions.
Virtual Card Services Internet servers are protected by firewalls and intrusion
detection systems.
-
The Merchant does not have access to credit details.
-
Virtual Card Services continually reviews and enhances its security in line with
technological changes.
Monitoring
We have the right, but not the obligation, to monitor any activity and content
associated with the Website. We may investigate any reported violation of these
Conditions or complaints and take any action that we deem appropriate (which may
include, but is not limited to, issuing warnings, suspending, terminating or
attaching conditions to your access and/or removing any materials from the
Website).
Law
The Conditions will be exclusively governed by and construed in accordance with
the laws of South Africa whose Courts will have exclusive jurisdiction in any
dispute, save that we have the right, at our sole discretion, to commence and
pursue proceedings in alternative jurisdictions.
Updating
of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the
whole of these Terms and Conditions from time to time. Changes to these Terms
and Conditions will become effective upon such changes being posted to this
Website. It is the User’s obligation to periodically check these Terms and
Conditions at the Website for changes or updates. The User’s continued use of
this Website following the posting of changes or updates will be considered
notice of the User’s acceptance to abide by and be bound by these Terms and
Conditions, including such changes or updates.
Consent
I understand that all the designs and trademarks are
registered to Trialogue (Pty) Ltd and hereby accept the terms and conditions. I undertake not to copy/duplicate the
trademarks and designs directly or indirectly in anyway and understand the legal
implications thereof. Should I be found to be in violation of this agreement I
understand that I will be held liable for all legal costs incurred by Trialogue
(Pty) Ltd for any civil action or any legal action deemed necessary against me.
Contact Details
Physical address: Ground Floor,
Block D, Aintree Park, Doncaster Road, Kenilworth, Cape Town
Postal address: P O Box 36104,
Glosderry, 7702
Email address:
orders@trialogue.co.za
Phone numbers: 021 762 1166
Fax numbers: 021 762 3127
A copy of the ECT Act is available at
http://www.polity.org.za/pol/acts/2002.